This Privacy Policy (“Policy”) explains how personal information is collected, used, disclosed, and secured by Hopewell Home Health Agency, LLC d/b/a Hopewell In-Home Senior Care (“Hopewell,” “we,” or “us”) when you (“you,” “your,” or “user”) access our website at https://www.hopewellcare.com (the “Site”). If you do not agree to the terms of this Policy, please do not use the Site.

We reserve the right to change this Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

What Is Personal Information?

“Personal information” means information that identifies you as an individual, such as your name, address, telephone number, mobile number, email address, date of birth, or other identifying details. It may also include information linked to such identifiers.

Personal information does not include “aggregate information,” which is data collected about groups of users without identifying individuals.

How We Collect Information

We collect personal information in the following ways:

Active Collection:
We collect information you voluntarily provide, such as when you:

Fill out forms on our website
Request information or services
Contact us via phone, email, or other methods

This may include your name, email address, phone number, mailing address, and service preferences. We may also collect your mobile phone number and consent to receive SMS communications.

Passive Collection:
We may automatically collect certain information when you use the Site, including IP address, browser type, and usage data through cookies or similar technologies. This information helps us improve website performance and user experience.

How We Use Your Information

We use personal information to:

Provide and manage our services
Respond to inquiries and requests
Communicate with you regarding services, updates, and support
Improve our website and services

If you provide consent, we may also use your mobile phone number to send SMS messages related to:

Appointment reminders
Service updates
Customer care communications
Account notifications

SMS Communications and Terms of Service

By opting into SMS communications through our website forms or other methods, you agree to receive text messages from Hopewell In-Home Senior Care.

Types of messages may include:

Appointment reminders
Service-related updates
Customer support messages
Account notifications

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying **STOP** to any message.

For assistance, reply **HELP** or visit https://www.hopewellcare.com.

We do not share SMS consent or mobile phone numbers with third parties or affiliates for marketing purposes.

Sharing of Personal Information

We do not sell or rent your personal information.

We may share your information only in the following situations:

With service providers who assist in operating our business
To comply with legal obligations, such as court orders or laws
To protect our rights, safety, and property

We may also share non-identifiable, aggregated information for business or analytical purposes.

We do not share mobile phone numbers or SMS consent data with third parties or affiliates for marketing purposes.

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance your experience. These tools help us understand how users interact with our website.

You can control cookie settings through your browser. Disabling cookies may affect certain features of the Site.

Third-Party Services

We may work with third-party vendors to assist with advertising or analytics. These providers may use cookies or similar technologies to deliver relevant content.

We are not responsible for the privacy practices of third-party websites linked from our Site. We encourage you to review their privacy policies.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet is completely secure.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Your Rights and Choices

You may:

Request access to your personal information
Request corrections or deletion of your information
Opt out of communications at any time

To stop receiving SMS messages, reply **STOP**.

Privacy Policy Accessibility

This Privacy Policy is available at: https://www.hopewellcare.com/privacy-policy/

A link to this Policy is included on our website and in forms where personal information is collected, including any SMS consent forms.

Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated effective date.

Miscellaneous

This Policy and the privacy practices of Hopewell will be subject exclusively to the laws of the State of Florida in the United States. Hopewell makes no representation that this Policy and our practices comply with the laws of any other country or jurisdiction. Users of the Site who reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of the United States, by using the Site, you consent to the transfer, processing and use of your information outside your country.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Hopewell In-Home Senior Care
Phone: 850-386-5552
Website: https://www.hopewellcare.com